We are seeking a Refit Product Manager to support refit proposition and programme for a well-known hotel brand. You will be responsible for scoping, implementing, monitoring, evolving, and optimising their hotels and bar cafe.
Key Responsibilities:
1. Support the Head of Product with scoping, review, validation, development, and delivery of the refit programme.
2. Own, manage and communicate product project plans, ensuring stakeholder engagement, alignment, and execution
3. Work with Finance to evaluate commercial benefit of new and existing proposition developments.
4. Manage cost and value-engineering, balancing productivity and customer defection/reputation to achieve the best solutions. Manage the budget effectively and ensure value for money is achieved.
5. Identify, measure, and deliver against KPIs for each product or proposition project.
6. Brand guardianship for hotel environment design, layout, and style, liaising with the Property team and relevant agencies on hotel refurbishment and pipeline footprints, providing brand governance to maintain physical product consistency.
7. Monitor customer KPIs, identify and implement recommendations to improve our customer metrics positively and continuously.
8. Monitor commercial KPIs, identify and implement recommendations to maximise the commercial performance of the refit programme; revenue growth (F&B and hotel RevPAR) and profitability (red...