Resident Liaison Officer (Social Housing) | Permanent | Amersham, Bucks
Salary: £20,000 - £28,000 + benefits
Location: Buckinghamshire
I have a great opportunity for a Resident Liaison Officer to join a well-established Social Housing Main Contractor on a permanent basis, based out of their offices near Amersham, Bucks.
The company is a family-run business that has been around for approximately 30 years. They have a wide and varied client base which includes Local Authorities, Housing Associations, and Private Sector Clients.
The business has a young, dynamic, and energetic management team with a strong business plan in place; they are further developing their client base and this is a great opportunity to join a growing business.
Duties include:
* Work closely with the residents and provide full support on any possible issues.
* Work closely with the site manager to highlight any possible concerns with site safety or welfare to both residents and site operatives.
* Support the site manager with quality control, environmental, and H&S requirements in line with company procedures.
* Produce and deliver literature to residents informing them of start dates/details of works, etc.
* Record and report any complaints made, ensuring that all complaints are dealt with professionally and resolved in a timely manner.
* Provide continual support to residents whilst works are being carried out to their property.
The Ideal Candidate:
* Self-motivated person who has worked in the Social Housing sector dealing with customer care.
* The candidate will be site-based and must be able to work on their own initiative with managerial guidance.
* Have a full valid UK driving licence.
* Have a good understanding of construction processes and systems.
* Ability to work as part of a team.
* Good communication skills, both written and verbal.
* Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software.
* Be punctual and have good timekeeping.
* Can take instruction and effectively carry out tasks.
If you are a Resident Liaison Officer and you are interested in this role, please apply with an updated CV or call Rob on: 07733 529 573.
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