To provide a professional receptionist/help-desk service and be the main point of contact for visitors to the department. Deal with enquiries on all levels from staff to Clients/ visitors. Provide the required support to comply with the Trusts Management of Contractors on Site Policy, ensuring that the relevant signing in form has been completed by visitors/contractors/managers. Receive telephone maintenance requests and deal with such calls promptly and in a professional manner. Ensure all call information is inputted into the maintenance breakdown database and re-direct calls as appropriate to other individuals or departments. To ensure that relevant EBME Technical staff are informed of urgent requests promptly via mobile phones/bleeps. Ensure the appropriate record keeping system for external contractors service reports and department work orders are maintained in line with the Trusts Contractors and departments Policies. Develop contract renewal documentation and monitor compliance to service agreements in line with Trust Procurement policies and procedures. Provide a comprehensive administration support to the EBME department ensuring all new medical device asset information is entered onto the maintenance database and where applicable all paperwork relating to purchases, transfers and disposals is maintained and filed appropriately. Provide comprehensive administration support to the EBME Manager processing and maintaining department documentation including the raising of purchase orders, Invoice receipting overseeing invoice queries, spare parts receipting, stock control and filing of all relating documentation to support the Deal efficiently with the departments incoming post prioritising letters associated to risk health and safety and redirecting as appropriate. Carry out packaging of goods for repair and coordinate shipment to various suppliers and manufacturers. Attend dept and Trust meetings and take minutes and transcribe.