Job Description Are you an experienced German Speaking Customer Support Specialist with a passion for delivering exceptional service? Our client, a global leader in the electronics industry, is looking for a skilled professional to manage and enhance customer relationships, ensuring seamless support throughout the entire order process.
This is a fantastic opportunity to join a dynamic and innovative team, where you will play a pivotal role in solving complex inquiries, managing orders, and driving customer satisfaction in a fast-paced, high-volume environment.
Key Responsibilities:
Lead Customer Interactions – Own customer inquiries, providing expert support on sales, order processing, and issue resolution.
Advanced Pricing & Order Management – Handle pricing requests, renewals, and adjustments while managing the entire order lifecycle from entry to shipment.
Problem Solving & Process Improvement – Identify and resolve challenges efficiently while driving workflow enhancements for a smoother customer experience.
Cross-Functional Collaboration – Work closely with Sales, Marketing, and Operations to ensure seamless communication and top-tier service.
Customer Experience Excellence – Manage escalations wi...