FM Conway is currently seeking a 3rd Line Support Engineer to join our busy and thriving IT Team. As our 3rd Line Support Engineer, you will be responsible for maintaining infrastructure, systems, and technical support across the network to ensure the business benefits from a high level of network availability. You'll play a key role in troubleshooting complex issues, providing expert guidance, and ensuring smooth operations. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.
The duties of the 3rd Line Support Engineer role will include:
1. Maintaining and improving the company’s hardware, network and other computing equipment and records
2. Ensuring that the reliability and security of the system is maintained at all times
3. Providing user support and helpdesk service to all users at various levels across the business
4. Monitoring the systems performance and undertake maintenance and upgrades as required
5. Undertaking Active Directory design and implementation
6. Supporting and maintaining the WAN, Wireless network and VPN technologies
What skills and experience do you need?
We are looking for a skilled 3rd Line Support Engineer with experience in network support and maintaining IT systems. You should be comfortable working with technologies such as Windows Server, Active Directory, and Office 365, as well as troubleshooting network and server issues. Experience with virtualisation, scripting, and cyber security is a plus. We’re also looking for someone who is proactive, customer-focused, and has strong problem-solving skills to help keep everything running smoothly.
What benefits will you receive?
As our 3rd Line Support Engineer, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Information Technology Division
FM Conway is a family run business with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
The FM Conway IT team is a friendly and thriving team with ambitious plans for our future. We have a large team of IT support staff which includes Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Help Desk Engineers and a team of Business Transformation professionals who work on a large range of business improvement projects. Our IT Team work on a variety of projects which include application development, business process change, BAU activities which include supporting our clients’ systems and system configuration, data analysis and integration support. Our 10-year business strategy is based on our 3 pillars of self-delivery, carbon and environment and technology. It is through these three pillars that we will drive greater efficiency and innovation for both FM Conway and our clients. This is a really exciting time to be joining the business as we transition through a huge period of growth.
So if you would like to Join our Family as our 3rd Line Support Engineer then please click ‘apply’ today.
Closing Date: 20/04/2025
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.
We look forward to receiving your application!
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