Job Description - Scheduling Access Specialist, Medical Clinic (Falmouth) (250114-50019467)
Purpose of Position: To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.
Description
* Primary contact for patient access for patients and other departments.
* Maintains provider schedules to achieve productivity targets, patient access and provider flow.
* Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
* Manages the schedule during transition to new models of care when applicable.
* Monitors physician’s panel and contacts patients who are past due for appointments.
* Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
* Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
* Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
* Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
* Reschedules patient appointments and extends patient schedules as necessary.
* Processes cancellations and no show appointments, and notifies clinician of change in schedule.
* Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
* Maintains efficient flow of daily patient schedule and front office operations.
* Mail out new patient package when applicable.
* Confirms appointments within 24 hours.
* Liaison for existing and future patients seeking new and follow-up care appointments.
* Performs tasks as a receptionist and EMR Specialist as needed.
* Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
* Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit.
* Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
* Maintains confidentiality regarding patient information in accordance to HIPAA regulations.
* Ability to float to other MACC practices when required.
* Perform other work related duties and activities as assigned or requested.
Qualifications
* Ability to read, write and communicate in English.
* High school graduate or equivalent.
* At least one (1) year of experience with medical scheduling preferred.
* At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
* Demonstrated excellence in providing customer service.
* Strong communication and interpersonal skills.
* Medical terminology knowledge preferred.
* Typing skills at 30 WPM preferred.
Organization
Medical Affiliates of Cape Cod
Primary Location
Massachusetts-Falmouth
Department: MACC- FH Medical Clinic
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