Summary
Do you want a start a career in sales-based customer service? Cardinal Energy are expanding their sales team and looking for motivated individuals. You’ll call potential clients, build relationships and keep records up to date. If you're enthusiastic, driven, and up for a challenge, this could be the opportunity you've been waiting for.
Annual wage
£11,648 a year
Uncapped commission structure, allowing you to maximize your earning
Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pm.
35 hours a week
Possible start date
Monday 17 February
Duration
1 year
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Type:
* Business-to-business, mainly cold-calling
Duties:
* Identify potential clients, understand their needs, and introduce our services
* Close deals or pass on leads
What You’ll Do:
* Engage with potential customers over the phone to uncover sales opportunities
* Build and maintain strong customer relationships
* Smash sales targets and help the company grow
* Manage and follow up on leads
* Keep records of leads and sales activities using our CRM system
What We Offer:
* Comprehensive, hands-on training
* All the tools and resources for your success
* A vibrant and energetic team environment
What We Need:
* Customer focused attitude
* Great communication and interpersonal skills
* Ability to work under pressure and meet targets
* Strength and resilience in the face of challenges
* Self-motivation and the drive to succeed
* Excellent organisational and time-management skills
Where you’ll work
K37
ELEVENTH AVENUE
TEAM VALLEY
GATESHEAD
NE11 0NJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
IXION HOLDINGS (CONTRACTS) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Standard:
* This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours
* Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade A* - C/Grade 4 - 9)
* Maths (grade A* - C/Grade 4 - 9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
Other requirements
How you will travel to the office location.