Position: Customer Service Representative
Location: Coventry
Salary: £25,000 - £26,500 per annum (DOE)
Employment Type: Permanent, Full-Time
About the Role:
Our client, a well-established company known for their commitment to customer satisfaction, is looking for a dedicated Customer Service Representative. This role is ideal for a friendly, proactive individual who thrives in a people-centered environment and enjoys delivering excellent service. If you’re passionate about helping customers and making a positive impact, this could be a great fit for you.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, email, and live chat, providing prompt and professional assistance.
* Issue Resolution: Resolve customer complaints and issues, ensuring a high level of satisfaction by troubleshooting problems and offering effective solutions.
* Order Processing: Assist with order placements, cancellations, and returns, ensuring accurate data entry and timely updates for customers.
* Product Knowledge: Stay up-to-date on company products and services to provide customers with accurate information and recommendations.
* Feedback Collection: Gather customer feedback to help the company improve products and services, and escalate any recurring issues to management.
* Documentation: Maintain accurate records of customer interactions, feedback, and issue resolutions.
What We’re Looking For:
* Previous experience in a customer service role is preferred
* Excellent communication skills, both written and verbal
* Strong problem-solving abilities and a calm, empathetic approach to customer issues
* Ability to work well under pressure in a fast-paced environment
* Proficiency with CRM systems (e.g., Salesforce, Zendesk) is a plus
* A positive attitude and a passion for helping others
Benefits:
* Competitive salary with performance bonuses
* Comprehensive training and development opportunities
* Flexible work options and supportive team environment
* Employee discount programs