Facilitate seamless communication between students and parents, ensuring everyone feels connected and informed. About the role Role type: Fixed term, Residential Dates: For course dates between end of June and end of August 2025 Working pattern: Saturday to Saturday, 48 hours per week on a shift pattern, 1 day off per week. Reports to: Course Director As the Parent Liaison Officer, you will play a key role in supporting communication between Oxford Summer Courses and the parents of our international students, keeping them informed and reassured about their child’s experiences. Main duties Parent Communication: Serve as the primary contact for parents of international students, providing timely updates and responses to their enquiries. Team Collaboration : Provide updates and insights on parent and agent communications with the on-site team, ensuring support for the student experience and making sure the Course Director maintains oversight. Agent coordination : Assist agents in arranging visits to see their students, ensuring smooth communication without burdening the senior on-site team. Activity Documentation : Spend time with students during activities, capturing photos and recording details of their experiences. Information Sharing : Regularly send updates, including photos and videos, to parents, ensuring they stay well-informed about their child’s activities. Marketing Support: Assist with gathering student testimonials, photographs, and videos for future marketing use. Student Engagement : Support the overall welfare of the students by engaging with them during activities and trips. Residential duties - Up to 10 hrs per week, as part of the residential team including morning registrations, meal time supervision, curfew checks and overnight phone duty. About you You’re a friendly and approachable communicator, able to build strong relationships with parents and students. You’re able to capture and share moments effectively, ensuring parents feel connected to their child’s experience. You can respond quickly and professionally to enquiries and requests for information. You’re comfortable working closely with young students in a residential setting, ensuring their well-being and enjoyment. Essential Experience of working in customer-facing roles, ideally involving communication with parents or guardians, and managing enquiries professionally and promptly. Clear evidence of empathetic communication with parents and supporting young people in educational or residential settings. Proven ability to use IT effectively for information sharing, including photos and videos, and to organise multiple communication tasks with strong attention to detail. Excellent interpersonal and communication skills, focused on building positive relationships with parents. Right to work in the UK (we cannot sponsor work visas for this role) Desirable Knowledge of a second language (preferably Mandarin) to facilitate communication with international families, along with safeguarding and welfare protocols in educational or residential settings. Experience working in international environments, ideally within summer schools or similar programs, and leading activities or managing student groups. Familiarity with first aid or safeguarding certifications.