Technical Support Engineer - Boilers & Renewables
Job Title: Technical Support Engineer - Boilers & Renewables
Job reference Number: 192480-6484-2423
Industry Sector: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables
Location: Lisburn Office
Basic Salary: £30,000 - £35,000 + discretionary bonus
Benefits: Comprehensive benefitsThe role of the Technical Support Engineer - Boilers & Renewables will involve:
* Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps
* The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products
* The remainder of your time offering technical support to internal stakeholders
* Fielding inbound telephone queries and provide appropriate solutions
* Carry out product training and familiarisation for both colleagues and customers
* Prompt and accurate reporting to the Customer Care Manager
* Ensure compliance with health and safety procedures
The ideal applicant will be a Technical Support Engineer - Boilers & Renewables with:
* Must have a sound technical knowledge of various plumbing & heating associated product
* Ideally specifically in renewables, heat pumps and air sourced heat pumps however would be open
* Would consider engineer, installers, technical support, technical engineers, technical advisors, gurus within the industry
* Positive telephone manor with the ability to resolve customer queries in a professional manor
* IT literate (Microsoft Office)
* Excellent communication skills both written and verbal
* Stable career history
Mitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Technical Engineer, Boilers, Domestic Boilers, Plumbing & Heating, Plumbing & Heating Installers, Plumbing and Heating Merchants, National Merchants, Independent Merchants, Installers, Contractors, Plumbing & Heating Contractors, Cylinder, Water Heating Systems, Heat Pumps, Renewables