RESIDENT LIAISON OFFICER
Location: Rushden, Northamptonshire
Rate: £200 - £250 per day
Duration: 3 Months
RESPONSIBILITIES:
1. Adopting and embracing the CRM system
2. Making appointments for the project team and maintaining project diaries
3. Pre-start visits and profiles
4. Identify specific customer needs (work patterns/health issues etc.)
5. Dilapidation surveys
6. Daily completion of the CRM system
7. Daily telephone/communication/SMS to residents
8. Regular visits to residents where works are underway
9. Building good relationship with Client and other stakeholders
10. Keep Leaseholders/Private residents informed about works that may affect them
11. Ensure GDPR is adhered to
12. Actively promote Safeguarding and be aware of reporting protocol
13. Monitor out of hours calls on a daily basis - follow up as necessary
14. Ensure all complaints are resolved and follow the Lovell complaints procedure
15. Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends
16. Ensure relevant aftercare information/support is supplied
17. Key Performance reporting including compilation of data relative to RLO activities
18. Maintain Service Delivery Monitor
19. Organising and attending resident and communication events, open days, school visits, meetings and conferences
20. Actively looking for PR and community activities
21. Forge links with Resident Associations
22. Prepare newsletters and regular updates
23. Assist with Considerate Constructor initiatives
24. Support the project delivery team in their daily project administrative tasks as required
25. Supporting the project and other projects business in community initiatives, events, new business and customer care
26. Supporting the delivery team to maintain excellent standards of good housekeeping, PPE
27. Ensure maintenance of safe environment for tenants
28. Compliance with LIBMS processes and procedures and Project Plus/CRM
29. Maintain a presentable image by adherence to the Lovell dress code
TECHNICAL SKILLS & KNOWLEDGE:
1. CRM
2. Knowledge of IT systems
3. Communication Skills - Verbal and written
4. Microsoft Word
5. Knowledge of site administration
6. Microsoft Excel
7. Customer Care Experience
8. Microsoft PowerPoint
9. Microsoft Outlook
10. Knowledge of housing refurbishment
If this position is of interest to you, please apply with an updated copy of your CV. #J-18808-Ljbffr