Program Manager, Japan Consumer Innovation
Are you ready to revolutionize how tens of thousands of vendors experience Amazon's support? We're looking for a dynamic Program Manager to join our Japan Consumer Innovation (JCI) Vendor Support Team! This is your chance to transform how Amazon vendors interact with us, making their journey smoother and more efficient than ever before.
This role serves as an opportunity to take a single thread leadership of end-to-end vendor escalation programs operation and process management. It brings together business skills, empirical data, social engagement, and external technology into enhancing our vendors' capabilities. The ideal candidate creates an innovative program through a combination of standardization, integration, and strategic workforce training to deliver best-in-class support experiences that delight our vendors. It's a unique opportunity to gain broad exposure to Amazon Retail leadership and Support/Tech partners of JP/worldwide. If you love a challenge and have a passion to transform Amazon JP Selling Partner capabilities from the point of view of the support experience, we want to talk to you.
What Can Be Achieved Via This Position
• Create and communicate an engagement philosophy and vision that will affect change through "Thought Leadership", enhancing your strategic leadership capabilities.
• Champion the voice of the 'vendor' and collaborate with local and global teams to generate innovative solutions and challenging business problems and future needs, developing your global business acumen and cross-cultural collaboration skills.
• Understand the future direction of the business and adapt the delivery strategy of support solutions, building expertise in strategic planning and business transformation.
• Gain valuable experience in driving organizational change and innovation, positioning yourself for senior leadership roles.
Key job responsibilities
• Research improvement by working with local and global teams on how Support experience can be improved
• Partner with other functional teams across product and program orgs to identify seller needs
• Understand seller needs and executing to high expectations in a fast-paced environment
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, marketing, tech, data and legal teams to define and deliver programs and products
• Anticipating bottlenecks, anticipating and making tradeoffs, and balancing business needs versus seller needs
• Making smart tradeoffs, coordinate dependencies, and maintain communication with stakeholders to efficiently develop training
• Identify business challenges/needs via executing researches and deep-dives (e.g. company-wide surveys and interviews)
• Collaborate with Global selling partner teams to leverage existing global solutions + programs and develop new content for JP selling partners
About the team
Japan Consumer Innovationの社員インタビューはこちら
Employee Interview for Japan Consumer Innovation
- 3+ years of program or project management experience
- 3+ years of operational and/or retail management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree
- Speak, write, and read fluently in Japanese
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
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