We have an exciting opportunity to join our excellent student facing team within Student & Library Services at Teesside University.
We have a permanent part time role available, working 18.5 hours per week across 2.5 days Monday to Wednesday and providing customer support across our key campus locations.
We are looking for an enthusiastic individual with customer facing experience to join our team and who has a flexible and creative approach to work. We pride ourselves on the support we provide to our students so having an empathetic and compassionate approach is critical to how we operate. In this role you will deliver exceptional front-line customer support to the University community through our Student Life offer and also support the delivery of University Library services.
Key elements of the role include
Supporting customers and promoting student services at our Welcome desks
Triaging queries through UNIverse, our online customer management system
Maintaining our Library collections and learning spaces
Supporting customers in their use of Library systems and IT services
Participating in student engagement activities
We are seeking an individual who can be flexible in their approach to work as the role will include regular pre. 9am, evening working and weekend working.
Informal enquiries are welcomed. If you would like to discuss this opportunity in more detail please contact Charlotte Murray, SLS Experience & Engagement Manager c.murray@tees.ac.uk
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 19 March 2025
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University.
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. To learn more about Team Teesside click here.
What we offer you:
A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays (pro rata for fractional/part time appointments).
Additional leave over the Christmas and New Year period during the Christmas closure
Special leave to support a range of circumstances
Flexi time scheme
A variety of provision to support staff with personal development and recognition
A range of family friendly benefits
An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources
More information about our benefits and an employee benefits brochure please refer to the Teesside University Website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .