The world is yours with Meli
Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Guest Experience Manager
Are you passionate about creating unforgettable guest experiences? Join our prestigious team as a Guest Experience Manager looking afterINNSiDE by Melia hotels in North UK (Manchester, Liverpool, Newcastle)You'll be the driving force behind ensuring our guests' stays are personalised, seamless, and exceed their highest expectations. In this dynamic role, you'll innovate guest services, and uphold the highest standards of excellence. If you thrive in a fast-paced environment and have a keen eye for detail, we want you to be the face of our brand and elevate our guest experience to new heights!
**Competitive Salary plus Bonus**
Responsibilities will include, but are not limited to:
Customer Experience: Personalise guest stays, anticipate needs, and exceed expectations using customer experience management tools.
Digital Experience: Define and implement guests' digital experience according to our global strategy.
Incident Management: Handle customer incidents following established protocols.
Sensory Architecture: Develop and implement strategies for lighting, decoration, aroma, and piped music.
Experience & Event Programs: Define and implement strategies for guest experiences and events
Innovative Experiences: Develop innovative experiences and services to keep the hotel at the forefront.
Product Customisation: Adapt standards to local customisation needs.
What Were Looking For:
Based in Manchester or Liverpool(responsible for properties in Manchester, Liverpool, and Newcastle).
3+ years of experience in a similar rolewithin the hospitality industry.
Exceptional written & spoken English(Spanish is a plus!).
Deep understanding of hotel operations, brand strategies, and customer experience tools.
Ability to travel
Strong organisational, analytical, and problem-solving skills.
Excellent communication and service-oriented mindset.
Ready to Elevate Guest Experiences?If you're a passionate and strategic thinker with a love for hospitality, apply now and join us in creating unforgettable experiences for our guests!
Because belonging to the great Meli family is being VIP
Holidays:29 days holiday including 8 public holidays
Contributory pension scheme
Refer a friend bonus:£500 (subject to successfully completed 6 months probation)
Discounted dental and health cover with HSF
Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
High street discounts:with Perks at Work
Meals on duty, Payday Parties and Laundry
At Meli we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.
At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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