Job Title: Housing Officer Based in North/East London
This is a Monday to Friday role
If you are looking for a housing position working in Local Authorities this is for you!
We are seeking a proactive and committed Housing Officer to deliver tailored, resident-focused housing management services in a designated neighborhood. This role involves tenancy management, estate maintenance, and fostering resident engagement to support strong, thriving communities.
Responsibilities
* Provide tenancy support, ensuring tenants understand their responsibilities and comply with tenancy agreements.
* Address tenancy breaches, including unauthorised occupants, illegal subletting, and antisocial behavior, using early intervention and enforcement strategies.
* Conduct regular tenancy audits, initial tenancy visits, and follow-ups to ensure tenant satisfaction.
* Liaise with internal departments and external partners to deliver seamless housing services.
* Organize and attend resident meetings, involvement events, and estate-based surgeries to maintain a visible presence and strong community relations.
* Perform regular estate inspections, identify maintenance needs, and oversee communal repair work.
* Implement fire safety and health compliance measures, notifying and enforcing standards as required.
* Manage void periods by coordinating tenancy terminations with the Lettings and Voids Team.
* Provide reports and monitoring data to senior management for performance improvement.
* Maintain accurate records and contribute to policy reviews to enhance housing management services.
Requirements
The ideal candidate will bring:
* A solid understanding of housing legislation, tenancy agreements, and related policies.
* Experience managing antisocial behavior cases and applying early intervention techniques.
* Strong interpersonal skills to build relationships with tenants, colleagues, and external partners.
* Excellent communication skills, including experience drafting correspondence for residents, MPs, and councilors.
* The ability to work independently, prioritizing tasks while meeting deadlines.
* Proficiency in using digital tools for mobile working and data management.
* A commitment to fostering inclusive communities and promoting tenant involvement.
* Confidence in attending court to represent tenancy management cases.
* A collaborative mindset to contribute to team success and policy development.
Candidates with the experience or relevant job titles of: Housing Support Officer, Housing Officer, Housing, Housing Access Officer, Homeless Housing Coordinator, Rehousing Support Officer, Benefits and Housing Needs Assistant, Support Worker - Supported Housing, Housing Support Assistant, Housing Needs Reviews Caseworker, Neighbourhood housing officer, Review Officer, Housing Solutions Officer, Housing Advisor, Housing Coordinator