The provided job description contains valuable information but suffers from excessive repetition, inconsistent formatting, and inclusion of irrelevant content such as duplicate sections and non-essential details. To enhance clarity and professionalism, the description should be condensed, redundant parts removed, and formatting standardized using appropriate HTML tags. Here is a refined version focusing on clarity, relevancy, and readability:
Retail Customer Service Manager - Ladbrokes & Coral
Do you love sports or have a passion for great customer service? Enjoy forming positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops. You will deliver top customer service, uphold high standards, and contribute to a winning team that values integrity and customer satisfaction.
Responsibilities
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and effective problem-solving.
* Work towards targets and maintain high shop standards.
* Open and close the shop as needed, with responsibility as a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will be approximately 30 hours, comprising a mix of long opening/closing shifts and shorter evening shifts, planned at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over.
* Passion for customer service and building relationships.
* Self-motivated, proactive, and able to work independently or in a team.
* Ability to handle challenging situations professionally.
Additional Benefits
Competitive salary, optional overtime, pension scheme, discounts, healthcare, development opportunities, and recognition programs. We are committed to diversity, equity, and inclusion, ensuring a supportive environment for all employees.
If you require adjustments during the recruitment process, please contact us. Join us and be part of a community that values and celebrates individuality.
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