Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
This exciting opportunity sits within the Restructuring & Resolution team, where you will broke a wide variety of risks, subject to an insolvency process. As a Case Manager you’ll have additional account handling responsibility and will place and manage risks with scheme and open market insurers across multiple classes of cover.
You’ll ensure that responsibilities are completed in accordance with Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service to clients.
Key areas of focus
1. Create comprehensive client and broking documents as required.
2. Obtaining quotes, indications and endorsements.
3. Technical duties (including data entry, credit control, bordereau production and chasing subjectivities).
4. Assist in planning the most appropriate insurance programme for the client’s demands and needs.
5. Develop strong relationships with markets, clients & colleagues.
6. Maintain any ongoing delegated authority contracts appropriately and cost effectively.
7. Develop strong relationships with insurers.
8. Deal with client quote requests, placements, renewals and mid-term adjustments.
9. Ensure transactions are conducted with full transparency & accuracy.
About you
10. Ideally 2+ years commercial insurance experience but training will be provided in Restructuring & Resolution Insurance.
11. Negotiation and influencing skills.
12. Enjoy solving problems.
13. Team player, networks and able to build sustainable relationships.
14. Professional and personable.
15. An ability to learn.
16. IT Literacy with a working knowledge of Word and Excel required.
17. Good organisational skills and ability to multitask and plan own workloads.
18. Strong attention to detail and ability to produce accurate work under pressure.
Professional Qualifications
19. Qualified to CERT CII level or above or progression towards gaining professional qualifications is desired.
Who we’re looking for
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
20. Our successes have all come from someone brave enough to try something new
21. We support each other, in the small everyday moments and the bigger challenges
22. We are determined to make a positive difference, at work and beyond
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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