Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This is a great opportunity for someone with a passion for customer service, this temporary contract is for 12 months and is highly likely to become permanent. Culture and Environment Our clients culture is corporate and professional. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space. Personality Are you passionate about delivering exceptional customer service and thrive in a fast-paced, team-driven environment? Were looking for someone who loves connecting with people, solving problems, and making every customer interaction a positive one. In this role, you'll be the first point of contact for both current and prospective customers, handling calls with warmth and professionalism. Whether its providing product information or assisting with account services, youll take pride in delivering a seamless and supportive experience. Youll be the kind of person who naturally goes above and beyondsomeone who builds strong relationships, not just with customers, but also with colleagues and wider business teams. Your enthusiasm, adaptability, and dedication to service will set you apart. This is the perfect opportunity for a recent graduate looking to kick-start their career or for those with retail or hospitality experience eager to transition into a corporate setting. If you're ready to bring your energy and people skills to a new challenge, wed love to hear from you Reward £13.00 per hour overtime after 7 hours per day, paid at £19.50 per hour 35 hours Monday - Friday, weekly shifts 8am 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working preferred) Hybrid working, 3 days in the office 2 days WFH Accrued holiday State of the art, modern working environment Heavily invested training programme Opportunity of a permanent contract Duties & Responsibilities Resolving customer queries via phone, email and webchat Ensuring all customer accounts are updated correctly Escalating queries within accordance to business procedures Identifying any issues or risks with customer information Adhering to KPIs individually and as part of a team Participating in projects to drive excellence within the team Skills and experience Strong interpersonal skills, able to work within a team Excellent written and verbal communication skills Experience in delivery of customer service Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.