Job Description
We are seeking a highly skilled EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users throughout Sysco GB.
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN).
Key Responsibilities:
* Provide onsite and remote 2nd line support for end-users
* Prioritize workload to ensure service levels are maintained
* Manage and close incidents and service requests via the helpdesk ticketing system
* Proactive replacement of end-of-life assets
* Provide IT Induction for new starters
* Administer mobile devices via an MDM platform and SIM card connections
* Maintain accurate asset inventory of IT hardware
* Ensure changes are made in accordance with change management guidelines and policies
* Provide support to projects as required
About You:
The ideal candidate will have excellent interpersonal skills, be customer service-focused, and have a keen attention to detail. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support. It is highly advantageous that the successful candidate has an ITIL V3/V4 foundation certificate and experience of service delivery frameworks.
What We Offer:
* A competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
* Huge discounts on all sorts of lovely food and award-winning products through our staff shop
* Discounts on cinema tickets, shopping, and earn cashback on purchases through Sodexo
* Recognition awards and incentives
* Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility