Head of Customer InsightManchester - Hybrid, 2 days a week in officeUp to £75,000 plus bonus An award-winning insurance company is seeking a Customer Insights Manager to join the teamTHE ROLEIn this role, you will provide insights into the end-to-end customer journeys. You will be gathering insight from different sources such as surveys and complaints to deliver true and valuable insight into customer experience. Using different methods, such as quantitative and qualitative research techniques, you will analyse the Voice of the Customer and Speech Analytics for all customer groups.SKILLS & EXPERIENCEStrong Customer Experience backgroundExperienced in both quantitative and qualitative researchStrong skills in insights generation and storytellingExcellent stakeholder management skillsBENEFITSUp to £75,000Bonus Hybrid working patternOpportunity to grow and develop your careerHOW TO APPLYPlease register your interest by sending your CV to Lauren McAlister via the Apply link on this page.