Job Description Job description Job Title: Trade Sales Administrator / Installations Coordinator Location: Margate, Office-based Company Overview: Our company is a dynamic and growing trade and retail supplier, with a trade counter serving both the public and professionals. We specialise in the supply and installation of high-quality windows, doors, and associated products. As we continue to expand, we are seeking an experienced and detail-oriented Trade Sales Administrator / Installations Coordinator to join our team, ensuring smooth operations between our sales and installation teams. Key Responsibilities: - Customer Service & Sales Support: - Answering telephone inquiries and managing customer communication, ensuring all queries are directed appropriately. - Handling both trade and public customer orders, providing pricing and quotes for both retail and commercial clients. - Processing orders for products, including confirming delivery schedules and arranging payments. - Managing the trade desk, ensuring efficient sales operations for trade customers. - Offering knowledgeable advice to trade and retail customers regarding product selections and technical specifications. - Order Processing & Coordination: - Managing the installation process from booking to completion, including scheduling with customers, coordinating fitters, and following up on installation progress. - Raising jobs and updating the internal booking and operating systems. - Ordering parts, remakes, and stock as needed, ensuring timely delivery to meet installation schedules. - Managing and monitoring stock orders, including resolving queries related to missing products or remakes. - Administrative Support: - Supporting the installations team by completing fitters’ paperwork and managing diaries for installation schedules. - Liaising with customers and installation teams throughout the installation process to ensure high customer satisfaction. - Maintaining internal records and spreadsheets, keeping customer and order information up to date. - Assisting the Service Department with scheduling and managing service requests. - General Office Duties: - Managing daily emails and communications with internal departments and customers. - Performing general administrative tasks, including diary management, photocopying, filing, and documentation. Key Skills & Requirements: - Previous experience in a trade counter, retail sales, or installation coordination role, preferably in the fenestration industry. - Strong communication skills, both written and verbal, with the ability to handle customer queries and complaints professionally. - Proficient in using computerised booking and operating systems. - Experience with order processing, including obtaining quotes, managing stock orders, and following up on remakes. - Ability to work well in a fast-paced environment, managing multiple tasks and priorities efficiently. - Strong organisational skills with attention to detail. - Familiarity with managing tradespeople and service engineers, scheduling, and fleet logistics is an advantage. Working Hours: Full-time, office-based in Margate. How to Apply: Please submit your CV and cover letter outlining your experience and suitability for this role. Job Type: Full-time Pay: £24,000.00-£26,000.00 per year Schedule: • Monday to Friday Work Location: In person Reference ID: 35422