Serving our customers, communities, and planet a little better every day.
Salary: From £22,000 + with annual bonus and benefits
Location – Newcastle, Permanent
Office Attendance- Our roles are hybrid, however the current shift pattern means you should be able to travel to and work from our Newcastle office one full week in three.
Work level 1
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.
We’re recruiting a Claims Business Support Assistant in our Newcastle Office. You’ll provide administrative support to the Home and Motor Claims Function. You may use standard and specific guidelines and procedures to complete tasks. You’ll understand when to seek help and/or escalate to a more senior role. Ideally requires familiarity with the call centre systems and knowledge of the Claims products and services.
The role:
1. A general administration function in a busy team, being able to multi-task, adapt and use various IT applications on a daily basis.
2. Developing, adhering to and maintaining excellent procedural or technical skills.
3. Operational Compliance. Following a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
4. Organising and prioritising own work schedule each day in line with changing priorities.
5. Document Management - maintaining files and records.
6. Highlighting any Customer issues identified via daily processes.
7. Using stand-alone supplier portals on a daily basis to instruct, update or make payments to support our customer claims.
You’ll need:
1. Accountability. Being accountable and adaptable to meet commitments.
2. Ability to communicate effectively & delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
3. Knows and adheres to the most effective and efficient processes to get things done, with a focus on accuracy and continuous improvement.
4. Builds strong team relationships and delivers customer-centric solutions.
5. Relates openly and comfortably with diverse groups of people.
6. Makes good and timely decisions that keep the organisation moving forward.
7. Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics. Works in a way that aligns with the culture.
And if you have any of these, even better:
1. Actively seeks ways to grow and be challenged using both formal and informal development channels.
2. Plans and prioritises work to meet commitments aligned with organisational goals.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you?
1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
8. Take part in our Buy as you Earn and Save as your Earn share schemes.
Additional Information
Interviews
Interviews are expected to be held on site in our Newcastle office.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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