Role Overview
We are seeking an experienced professional to join our dynamic team as a Housing Officer. This is an exciting opportunity for someone passionate about making a difference in the housing sector. As a key member of our team, you will play a vital role in delivering exceptional support services to residents and stakeholders.
Key Responsibilities
• Tenancy Management: Manage a portfolio of properties, ensuring tenancies are sustained and residents receive high-quality support. Conduct regular reviews, inspections, and manage breaches effectively.
• Customer Service: Act as the primary point of contact for tenants, resolving queries promptly and efficiently. Provide expert advice and support on housing-related issues, including welfare benefits and rent arrears.
• Repairs and Maintenance: Collaborate with contractors to ensure repairs and maintenance are completed to a high standard. Conduct routine inspections to ensure properties meet all legal and safety requirements.
• Community Engagement: Foster strong relationships with tenants, community groups, and stakeholders. Promote resident involvement in shaping housing services and policies.
• Compliance: Ensure all activities comply with relevant legislation, policies, and procedures. Maintain accurate records and prepare reports as required.
About You
We are looking for candidates who possess:
• Experience in housing management or a related field.
• Strong communication skills and excellent interpersonal abilities.
• In-depth knowledge of housing law, welfare benefits, and tenancy agreements.
• Ability to work independently and as part of a collaborative team.
• Proficiency in using IT systems and maintaining accurate records.
What We Offer
This role provides a competitive salary, flexible hybrid working arrangements, and opportunities for professional development and career progression within a supportive and collaborative work environment.