We’re a global engineering, management, and development consultancy.Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: Progress, Respect, Integrity, Drive, Excellence.
Location/s: NewcsatleRecruiter contact: Nikki George
About the business unit
Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.
This position requires a self-motivated individual who can operate in a fast-paced & continually evolving context. As a Team Lead, you will play a crucial role in guiding, monitoring, and leading a team responsible for the ongoing management of the ServiceNow platform.
You are willing to learn new IT & business skills and experiences. Speedy and intelligent resolution of IT issues is the key to ensuring that Mott MacDonald can deliver on its promises to its clients.
Key duties and responsibilities include:
- Day to day management of the ServiceNow platform and Services
- Being the key IT contact for the functional teams involved in delivering changes to Service Now
- Working with Internal teams and vendors to safely deliver improvements and enhancements into the Mott MacDonald Service now environment.
- Collaborating with other members of the Service Now team, the IT Operations centre and Product teams to gather and analyse requirements for new applications and enhancements to existing applications.
- Supporting operational teams in achieving relevant service level and operational level targets for incident management and request fulfilment
- Using technical expertise to help support teams resolve escalated and complex issues.
- Developing and maintaining documentation, including deployment guides, standard operating procedures, and knowledge base articles.
- Proposing changes required to improve the system in response to Incidents, Problems, and proactive review.
- Collaborating with Service Now and other vendors for support, upgrades, and enhancements.
- Creating an Inspiring Team Environment
- Fostering an open communication culture within the team and set clear team goals to align everyone toward a common purpose.
- Delegating Tasks and Setting Deadlines
- Assigning tasks to team members based on their strengths and expertise and Ensure deadlines are met effectively.
- Motivating Team Members
- Recognizing high performance and reward accomplishments and encourage creativity and risk-taking.
- Providing Coaching and Resolving Issues
- Discover training needs and offer coaching to enhance team skills and listen to team members' feedback and address any conflicts.
- Leading by Example
- Set a positive example for the team and engage the team to achieve collective goals.
Essential:
- An understanding of Enterprise Service Now, including their architecture, modules, and functionalities.
- Knowledge and experience of providing IT support and expertise across enterprise-wide systems.
- Understanding of IT Change control processes and able to deliver change safely into the IT environment.
- Good understanding of end-to-end delivery processes / methodologies and standards aligning with industry best practice.
- Effective communication skills to be able to report on progress and answer technical questions from vendors, business partners & IT colleagues.
- Ability to develop and maintain good working relationships at all levels with both internal and external parties.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
Desirable:
- Bachelor’s Degree or equivalent
- ITIL V3/V4 foundation certification.
- Service Now Certification(s).
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills.
- Strong organizational and time-management abilities.
- Decision-making skills.
Personal Attributes:
- Passionate about technology and learning.
- Ability to balance demands and priorities and think clearly under pressure.
- Attention to detail and a focus on quality.
- Excellent conflict resolution, communication, and collaboration skills.
- Logical and analytical approach to solving problems.
We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.
Mott MacDonald
Position location: NewcastleRecruiter contact: Nikki George
We’re a global engineering, management, and development consultancy.Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: Progress, Respect, Integrity, Drive, Excellence.
#LI-NG
UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future
Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.
Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.
Agile working
Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.
We offer some fantastic benefits including:
- Pension matched up to 7%
- Life insurance
- An annual professional institution subscription
- Continuous development opportunities – because we want you to thrive
- Agile/flexible working – because life isn’t 9-5
- Enhanced parental leave; shared parental leave policies – for parents and care givers
- Annual bonus scheme
- Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
- Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
- Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
- The opportunity to make a difference; learn more about our social outcomes
Apply now, or for more information about our application process, click here.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .