Internal Service Manager - Milton Keynes
Salary: 43-50K
Our Client is a leading supplier of processing and packaging equipment solutions for the food and pet food industries.
They are looking to recruit an Internal Service Manager to join their team.
The ideal person will have either technical or electrical engineering experience.
Daily Main Responsibilities:
1. Managing the customer experience to the highest level and improving customer relationships at every opportunity.
2. Producing Risk Assessment Method Statements (RAMS) for customers when requested.
3. Being in complete control of the region with the Field Based manager.
4. Working with the Field Service manager to schedule engineers in an efficient manner.
5. Resolving calls or potential problems escalated from the Service Coordinator.
6. Demonstrating an understanding of the equipment sold by undertaking technical support calls from customers and service team members.
7. Liaising with the internal sales manager and sales team to ensure upcoming jobs are fully understood, planned, and scheduled accordingly.
8. Ensuring all issues are raised to the correct level within the business in a timely manner with appropriate escalation as necessary.
9. Liaising with the engineering department to fully understand engineered solution requirements for customers, input as necessary, and prepare the customer and team for installation.
10. Understanding jobs (machines etc.) and checking equipment before delivery to site, including liaising with the workshop to ensure satisfactory functionality and correct parts are sent.
11. Working with the Field Service manager to ensure all aspects of installs and trials (external) are carried out inline and to the satisfaction of all stakeholders.
12. Ensuring engineers' service reports and install reports are fully completed and delivered to the office in a timely manner.
13. Reviewing service and install reports and taking appropriate actions from these in a timely manner.
Skills & Experience:
1. Ability to prioritise and manage workload efficiently.
2. Demonstrating an understanding of the equipment sold to a level that enables the individual to perform Technical Support calls.
3. Demonstrating actions in a customer-centric manner.
4. Working collaboratively and in a manner that serves those around them.
5. Able to make good decisions under pressure.
Desirable Qualifications/Skills:
1. Ability to understand technical aspects of the role; previous experience working with food manufacturing/packaging equipment is advantageous.
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