Bodyshop Receptionist | Accident Repair Industry | Droitwich | Full-Time | £26,000 - £28,000
Are you looking to join a dynamic and customer-focused team within the accident repair industry? We are recruiting for a Bodyshop Receptionist on behalf of our client, a well-established and growing company in Droitwich. This role is perfect for someone with a passion for delivering exceptional customer service, coupled with experience in a busy automotive environment.
About the Role: As the first point of contact for customers, you will play a key role in providing a seamless customer journey. You'll be managing customer interactions, explaining the repair process, and ensuring smooth coordination between the bodyshop team and clients. If you thrive in a fast-paced environment and enjoy multi-tasking, this could be the role for you.
Key Responsibilities:
1. Greet customers in person and over the phone, ensuring they understand the repair process and feel confident in the services provided.
2. Coordinate vehicle bookings and returns, managing the workflow to ensure efficient bodyshop operations.
3. Handle customer queries and liaise with the workshop to ensure accurate communication.
4. Organise replacement vehicles when required.
5. Manage administrative tasks including invoicing for parts, excess payments, and sales.
6. Keep customers updated on the progres...