JOB TITLE: Front of House Receptionist Fixed Term Contract 6 months REPORTING TO: Operations Manager Summary of the role The Law Society requires a highly professional Front of House Receptionist to assist with the responsibility for the day to day running of the busy Level 2 and 4 reception area. The successful post holder will be the first point of client contact and will manage the customer experience through to completion, while working in conjunction with the Operations Manager and other Society staff. The recently refurbished Level 4 Reception area and multi-functional meeting facilities, including a Law Club with casual dining area, is primarily targeted at the legal sector and provides state of the art facilities for mediations, tribunals, negotiations, seminars, meetings, and other professional gatherings. All rooms are fitted with high specification audio-visual facilities for hybrid or virtual events, fast and reliable internet access, and widescreen video conferencing equipment. This varied role requires an individual withexperience of working on a busy multi line switchboard, withexceptional telephony skills, an organised approach, excellent customer service experience, high levels of attention to detail, initiative, flexibility, and the ability to manage a demanding environment. A sound knowledge of all Office Applications is essential, together with experience in the set up and use of audio-visual platforms such as Zoom, GoToWebinar, etc. A working knowledge of Microsoft Teams would also be an advantage, but training can be provided. The post holder may be required to work outside core business hours. MAIN DUTIES AND RESPONSIBILITIES include: Meet and greet all visitors, members, and Clients to the Law Society. Provide a highly professional end to end service for members and external clients. Answer all reception switchboard telephone calls, field calls throughout the Society as required, and respond to queries in a timely manner. Manage queries and bookings for the Society meeting spaces. Ensure the Meeting Spaces are managed according to agreed procedures and that all day-to-day operations are attended to in a timely and efficient manner. Ensure rooms are set upto meet the needs of clients. Manage the refreshments provision, including ordering catering, tidying and replenishment as required. Engage with clients to promote the Society Meeting space facilities. Provide cover to other Society meeting areas, e.g., Level 2 and Level 4 Meeting Space, for breaks and absence as business needs require. Co-ordinate with suppliers for ordering and delivery, and maintenance contractors for servicing appointments of equipment, as and when necessary. Act as Fire Warden training will be provided. Provide support to the onsite Facilities Management team during emergency situations if/when they may arise. Assisting with ISO 9001:2015 or any other quality management system and with data protection compliance. Any other duties as may be required. Person specification Candidates must demonstrate the essential criteria set out below and may also demonstrate the desirable criteria: EDUCATION: Essential Minimum of 5 GCSEs, or equivalent, grade C or above, including English and Maths. SKILLS, KNOWLEDGE, AND ABILITIES: Essential Experience in a hospitality environment ideally in a Front of House capacity. Experience of working on a busy multi line switchboard. A pro-active flexible approach with a can do attitude Demonstrate a working knowledge in the use and development of Audio-Visual platforms. Highly professional personal presentation Desirable Two years experience in a hospitality environment ideally in a Front of House capacity. PERSONAL QUALITIES: Essential Excellent professional, organisational, interpersonal and communication skills with the ability to work well under pressure, to strict deadlines while maintaining a high degree of accuracy and professionalism. Terms of Appointment The successful candidate will be expected to apply themselves full time to the business of the Law Society of Northern Ireland for the period of the 6 months fixed term contract. They will be expected to undergo such training or attend such courses as the Law Society may consider appropriate. The Law Society of Northern Irelands conditions of employment apply. This is a full time, fixed term position for a period of 6 months. The position will be based at Law Society House, Victoria Street, Belfast. Key benefits Salary scale for the post is £22,394 to £27,905, dependent on experience. The other principal ancillary benefits are: In addition to the normal public and bank holidays, a leave entitlement of 25 days per annum, pro rata for this post. A contributory salary sacrifice pension scheme, to which the employer contributes at a rate of 10% of the salary. Individual Private medical insurance with immediate opportunity to benefit. Employee portal and mobile apps for support and claim assistance. Death in Service at 4 times gross salary. Affinity schemes with local organisations, i.e., Victoria Square, Q Parking, Agnew Corporate, and Kingsbridge Private Hospital. Annual Health and Wellbeing Events The successful applicant will undergo a probationary period of 3 months. The Law Society is an Equal Opportunities employer. Selection Process Applicants for the post of Front of House Receptionist will be assessed in accordance with the above criteria. It is the Applicants responsibility to provide evidence in the form of a CV and at assessment of how well they meet the criteria. The Society shall if required apply the above essential and desirable criteria for shortlisting purposes, in the order in which they appear. Applicants will be short listed for interview based only on information contained in their CV. Only those candidates who best demonstrate in their CV how they meet the essential and shortlisting criteria shall be selected for interview. The CV will be used by the interview panel as part of the selection process. The Law Society may operate a reserve list for future vacancies (either at this level or lower levels) which may arise within the Society. The reserve list is maintained for 6 months. All dates are indicative and subject to change. Applications CV and covering letter on how you meet the essential criteria must be submitted by 5pm, Friday 28th February 2025. Late or incomplete applications will not be accepted. Applications are to be submitted via the nijobs portal. Email applications are preferred however postal applications are accepted to: Fiona Dowds, Head of People and Organisational Development The Law Society of Northern Ireland Law Society House 96 Victoria Street Belfast BT1 3GN Skills: Reception Switchboard Organised communication skills. Telephone Skills