Description This role gives excellent opportunity to ensure due diligence requirements around industry trends and card network mandates impacting Merchant Services to proactively address potential Third Party agent impacting issues while mitigating firm wide reputational, financial and regulatory risk. As Payments Governance Specialist in Merchant Services you will work closely with the subject matter experts in card network rules and you will be able to apply JP Morgan's policies in areas including fraud, credit, legal and brand risks, as well as keeping the track of the emerging trends within the industry. You will manage to ensure proper oversight and governance for all Third Parties that have sub-merchant relationships for the lifecycle of the engagement. Job responsibilities Evaluates the compliance and card network requirements associated with payments products such as sub-merchant due diligence, fraud, and charge backs Leads discussions on card network requirements and procedures with internal and external stakeholders Assists with development of testing procedures for onsite, monthly and quarterly assessments with detailed documentation review Provides insightful reports to senior management and helps to design the assessment plan and testing approach by contributing progressive ideas to stakeholders Identifies, researches and escalates issues of potential risk Monitors day-to-day business results for the Payments Governance team: customer experience, operational metrics, and control environment Develops relationships with partners across Risk, Product, Tech, Sales, Treasury and Operations teams to prioritize, scope and roll out launches and manage escalations Required qualifications, capabilities, and skills Previous experience with payments, card networks and operations team Ability to establish and maintain working relationships, operating as a business partner to connect and communicate with a wide range of teams Proven success in demonstrating project/program management skills Strong analytical and communication skills with the ability to present and influence at the executive level Capability to navigate difficult situations, negotiate timelines, and influence internal and external stakeholders across organizations and borders Experience using Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high quality presentations with graphs and analytics Preferred qualifications, capabilities, and skills Previous work with Visa, MasterCard, and Discover cardholder data security program rules and requirements Qualifications in a relevant discipline with relevant accreditation, as a professional auditor and/or financial industry practitioner Experience with data analysis would be beneficial (e.g., Python, Big Query, Looker) Be ready to work 11 a.m. to 7 p.m. hours