Service Support Worker – Winter Pressures Location: Princess Royal Hospital, Telford TF1 6TF or Royal Shrewsbury Hospital SY3 8XQ Hours: 35 per week Contract type: Fixed Term Contract Until 31st March 2025 Salary: £21,840 per annum pro-rata Driving Requirement: UK Manual Driving Licence Required to drive a British Red Cross vehicle Do you love helping people in need? Are you looking for a rewarding career in the health and social sector? We are looking for a passionate and enthusiastic person with great people skills to join our Health and Care service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone, feel cared for and comfortable then you’d be a perfect fit for us. At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people’s lives, allowing them to continue living at home in comfort. Working from hospital, you will drive a British Red Cross fleet car to provide a transport and resettlement service to service users living within the area, ensuring that they get home safely and are comfortable. A day in the life of a Service Support Worker will involve: Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge. Responding to referrals from Clinicians and Community Health Professionals Assess service users’ needs, complete and follow a support plan for the individual. Supporting service users in the weeks after hospital discharge or to prevent readmission. Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping. To be a successful Service Support Worker, you’ll: Have a full UK manual driving licence. Have a good knowledge of services provided by the NHS and Social Care. Be able to make things great. You know how to improve service quality for the benefit of users. Be professional. You can deal with queries in a diplomatic and confidential manner. Love being flexible. Working hours out with the norm suits you. There is no personal care or administration of medication for this role. A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download. Closing date for applications is 11th November 2024 Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date. Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link. In return for your dedication and expertise, you’ll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme : Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan : Interest-free loan for commuting expenses. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together we are the World’s Emergency Responders About The Candidate About The Company