Medical Information Specialist (MIS) role at Clinigen, a global specialty pharmaceutical and services company, requires experience in medical information and a strong understanding of pharmaceutical industry regulations.
Clinigen is a rapidly growing company with a unique combination of businesses, operating in a complex global regulatory environment. Our divisions ensure that vital medicines are delivered securely on time and wherever they are needed in the world.
We are currently seeking a Medical Information Specialist (MIS) on an initial 12-month fixed-term contract (maternity cover). This role is ideal for individuals with previous experience working in a busy pharmaceutical medical information team or department, looking to further their career by assisting in the growth and overall management of a highly skilled MI team.
Key Responsibilities:
* Develop an in-depth understanding of Clinigen products, disease areas, and the self-regulatory framework the pharmaceutical industry works within.
* Ensure the provision of an efficient, comprehensive, and professional medical information service to internal and external customers in line with industry standards.
* Manage medical information enquiries in a timely manner for Clinigen products and other pharmaceutical client products, ensuring all pertinent regulations and processes are adhered to.
* Escalate patient safety issues and product quality complaints appropriately and in line with standard operating procedures.
* Perform reconciliation activities of received medical information enquiries, product complaints, and adverse events with other internal and/or external stakeholders as required.
* Prepare and maintain medical information standard response documents, such as Frequently Asked Questions (FAQs), standard letters, and data on file documents.
* Conduct literature searches to support medical information activities.
* Participate in cross-functional team meetings, as required.
* Review and approve materials and activities within the medical information accountability area in a timely manner.
* Stay up to date with EFPIA and UK ABPI Code of Practice and share best practice with product and medical teams.
* Review promotional materials to ensure scientific and medical data are quoted accurately, references are appropriate, current, and accurately cited.
* Contribute to quality-related activities, including change control management, CAPA, and deviation management.
* Represent medical information in internal and external audits and inspections, as required.
* Assist in maintaining, improving, and promoting the medical information service through management of projects and training of or liaison with other groups or customers.
* Represent medical information at external meetings, as required.
Key Requirements:
* Demonstrable experience in medical information in the pharmaceutical industry with an awareness of the ABPI Code of Practice.
* Excellent communication skills – both written and verbal.
* Evidence of effective team working and time management.
* Patient and customer insight through experience in the pharmaceutical industry.
* Problem-solving skills and the ability to think strategically.
* Attention to detail working in a fast-paced environment and a strong communicator.
* Previous experience working in an MI service provider is preferable.
* Qualified up to BSc or equivalent life science degree and preferably a UK Registered Pharmacist.
Benefits:
* 27 days holiday plus 8 bank holidays.
* Pension contributions 4.5% matched.
* Life assurance 4 x annual salary.
* Flexible Benefits Platform with £25/month Company contribution.
* Annual salary review.
* Independent financial advice service.
* Enhanced Employee Assistance Programme.
* Shopping discounts with retailers.
* Long service awards.
* Recognition scheme & employee of the year awards.