We Listen, We Learn, We Lead. Contribute to, support and promote ECCH's strategic direction, values, and culture in relation to proactive and reactive services. Discuss all treatment options with sensitivity, knowledge, and expertise, and act as a patient advocate when appropriate, respecting patient confidentiality and diverse cultural backgrounds.
Plan and organise a range of complex activities in various settings to ensure best practices are delivered across the designated area of responsibility and the wider community. Offer a supportive service to patients and their carers from diagnosis through all stages of the disease process, in conjunction with other healthcare professionals, using a range of communication skills to manage care and information empathetically. Understand and support the achievement of ECCH business plan objectives and performance targets, and initiate and participate in screening and needs assessments as required.
Identify the potential for service developments, risks, and deficits, and inform the line manager, making recommendations based on specialist knowledge. Provide clinical leadership within the Primary Care Home Teams and the wider integrated Community Care teams, including Primary, Social Care, and other provider organisations, to provide high standards of care to patients and, where appropriate, avoid unnecessary admissions to secondary care or care settings.
Assist with the implementation of pathways and guidelines to develop and deliver new innovative models for service delivery, ensuring a leading-edge approach to service development in line with evidence-based practice and national guidance at a local level.
Develop systems to monitor, evaluate, and audit service quality mechanisms to meet national and local targets. Maintain a high level of performance and be goal- and outcome-focused when faced with opposition or when working under pressure. Monitor and maintain standards or provide benchmarking data to allow comparison with other healthcare providers, identifying ongoing workforce development needs.
Participate in teaching and clinical supervision within Therapy services and other provider staff as required. Critically evaluate research findings and national guidelines, and implement changes in clinical practice as appropriate.
Be responsible for maintaining a learning environment and maximizing opportunities for education and development in the clinical area to enhance individual development and performance in the delivery of high standards of care.
My Accountability, My Responsibility: Apply specialist skills and knowledge to manage a caseload of complex cases using evidence-based patient-centered principles to assess, plan, implement, and evaluate interventions to establish professional competence to practice as a senior Occupational Therapist. Take responsibility for your own personal and professional development, maintaining competence, knowledge, and skills commensurate with the role.
Using a standardized approach but with a high degree of professional autonomy and accountability, work across Health, Social Care, Voluntary, and other health providers and agencies to identify a defined group of patients with complex needs to provide a single plan of care co-produced with the patient.
Using advanced clinical practice skills, assess the physical and psychosocial needs of a defined client group. Critically analyze complex clinical data and information to inform diagnosis and, where appropriate, order investigations and/or instigate therapeutic treatments to inform clinical decision-making and improve health outcomes.
Provide individualised care plans for a complex patient caseload and ensure that any delegated workload is completed by staff with the appropriate competencies. Analyze complex patient situations and needs, either as part of a complex caseload or to provide advice and support to others within the Primary Care Home.
Use assessment tools and skills that will ensure an appropriate level of therapeutic intervention so that patients who present with highly complex needs are timely referred to the appropriate specialist services or interventions. Be accountable for practice, taking every reasonable opportunity to sustain and improve knowledge and professional competence, and ensure that all aspects of professional behaviour required within the Code of Ethics and Professional Conduct for Occupational Therapists - Royal College of Occupational Therapists and Standards of Proficiency for Occupational Therapists, Health and Care Professions Council (HCPC) are followed at all times.
Maintain legible, accurate, and contemporaneous patient records in accordance with ECCH Policy and the Royal College of Occupational Therapy Standards for record keeping. Assist with the investigations of complaints, participate in the risk management process, critical incident reporting, evaluation, dissemination, and change in practice.
Be responsible for understanding, following, and implementing ECCH policies and procedures, and influencing working practices to support this accordingly. Contribute to the clinical governance agenda through participation in clinical risk assessment and management, clinical audit.
Create an environment conducive to effective working, respecting and supporting staff to deliver high-quality clinical services. Take responsibility to ensure compliance with Health and Safety Policy, Fire, and Environmental Waste Regulations.
Respect Our Resources: People, Time, and Money. Take responsibility for the cost-effective management and use of expensive and highly complex equipment, provide recommendations for effective use of resources, and contribute to the effective delivery of cost improvement planning.
Analyze, interpret, compare, and contrast complex information, service requirements, and options, ensuring effective approaches to service delivery and team working. Contribute to the ongoing review of the wound care formulary and guidelines. Evaluate the impact of training programmes designed for patients and carers to ensure they provide the necessary knowledge and skills to gain independence, safely manage changing circumstances, and plan for the unavoidable progression of conditions.
Contribute to the ongoing review of equipment provision and guidance, acting as an authorizer for equipment provision within the primary care network and wider system, applying specialist skills and knowledge for appropriate equipment ordering, provision, and prescription.
Work Together, Achieve Together: Work with patients to identify patient goals, embedding the health coaching approach to patient care. Using advanced generalist clinical skills to evaluate the delivery of care, identifying subtle changing health care needs. Be able to discuss treatment options with other generalists and specialists.
Be an integral member of the primary care home team, working with a shared vision and developing caseloads in partnership with each other to deliver both proactive and reactive care.
Demonstrate responsibility and accountability for the clinical caseload and coordinate care across the whole patient pathway within ECCH. This includes ensuring a robust relationship and constant interface with health and social care services across the geographical footprint.
Work with partners in Primary and Social care to develop a model of care that identifies self-management and a health coaching ethos. Negotiate and agree with the patient, carers, and other healthcare professionals individual roles and responsibilities with actions to be taken and outcomes to be achieved, referring on to other services or professionals as appropriate.
Work in partnership with patients to empower them to make informed choices about their healthcare and support choices. Establish local networks in partnership with other health and social professionals, agencies, and national links to develop protocols according to national and local guidelines for the safe and effective provision of Occupational Therapy.
Work with partners within care settings to provide proactive and reactive care to improve the health outcomes of the residents. Provide professional expertise and clinical leadership, acting as a resource to other professionals within and outside your organisation regarding clinical issues to ensure continuous service provision and inter-professional working.
Work with ECCH colleagues and other partner agencies and stakeholders, including the acute trust, to contribute to the development and delivery of new innovative models of service delivery, ensuring a leading-edge approach to service development in line with evidence-based practice.
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders, and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE.
These stand for: Compassion, Action, Respect, and Everyone. Underpinning our Values are our Signature Behaviours, which highlight that by taking the right actions, we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead; Action - My Accountability, My Responsibility; Respect - Respect Our Resources: People, Time, and Money; Everyone - Work Together, Achieve Together.
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