Who You Are You are an individual who exemplifies core leadership competencies such as being a role model, showing honesty and openness, investing in people, and being accountable. You strive to improve processes, focusing on customer satisfaction and acting as an agent of change. Your commercial acumen, ability to set direction, and commitment to making improvements demonstrate your readiness to lead and guide teams towards enhanced performance and outcomes. What the Job Involves The role involves supporting the delivery of outcomes for People's Services through comprehensive improvement activities, including managing service inspections and disseminating best practices. You will serve as a business partner to the People Services directorate, provide consultative advice, and conduct performance evaluations to derive insights and recommend actionable improvements. Responsibilities include facilitating improvement boards, managing inspection logistics, and providing training and guidance. You will coordinate self-assessments, oversee the creation of improvement plans, and contribute to council planning, performance, and risk management frameworks. Additionally, you will communicate key messages on improvement priorities and inspection outcomes, oversee and motivate your team, and represent the council in collaborative forums with various stakeholders, ensuring continuous learning and sharing of best practices across directorates and partner organizations.