Hire Monitoring Claims Handler With a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received. Key Responsibilities: Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business Liaise and network with a variety of internal and external sources including business seniors and solicitors Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs Essential Skills: The ability to manage a high volume of inbound and outbound calls, while maintaining excellent phone manner Customer service experience Strong verbal and written skills Excellent organisational skills, time management skills and attention to detail The ability to work under pressure with competing priorities and meet deadlines Confident negotiator or otherwise able to persuade/influence others Computer literate with a working knowledge of Word/Excel/Outlook The ability to build effective relationships with customers and colleagues Have a positive, ‘can do’ attitude Confidently able to deal with challenging customers Desirable Skills: Previous experience within the credit hire or motor insurance industry an advantage A working knowledge of the Highway Code and standard driving practises