Class: 'cc-column' size()"> class: customizationParams.commonParams.cssClass,attr: { id: customizationParams.commonParams.cssId },customStyles: customizationParams.commonParams,"> About the roleWe have an exciting opportunity for a Customer Engagement Officer to join our Customer Experience Team, the individual can be based in our Oldham, Bristol, London or Milton Keynes office. This is a full-time permanent position, working Monday to Friday, 35 hours per week. We offer a hybrid working style, three days in the office and two days remote. Reporting to our Customer Experience Manager, you will deliver engagement strategies and projects ensuring our residents are fully supported and their voices are heard. We are looking for a person-centred individual who will manage projects to collate and examine information gathered through our engagement activities. This will include developing, maintaining, and monitoring resident feedback tools and methodologies. The role will require you to travel to attend meetings or when hosting workshops or focus groups across the areas we serve. A full UK driving licence and access to your own vehicle is beneficial however not compulsory as travel is expensed and we encourage travel via trains. What we’re looking forWe’re a customer-focused organisation so we know that how we do things is just as important as what we do. We are looking for someone who will implement creative and innovative resident engagement opportunities, including in-person and virtual engagement. You’ll not only have experience in engagement activities, but you’ll also have project management experience and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate: Experience in planning and conducting customer research activities such as focus groups and other qualitative research projects. Proven experience in research and analysis support and able to communicate findings through presentations and reports to support changes to operational practises and improve services. Proven ability to apply project management tools and methodologies. Proven ability to communicate effectively and professionally with customers. Proven ability to build excellent working relationships with teams across functions and specialisms. Excellent knowledge and extensive experience of using Microsoft Office packages, and IT systems. Desirable: Knowledge of housing regulation and the National Tenant Engagement Standards A certified housing qualification Full UK Driving Licence and access to own vehicle. Essential Qualifications: Educated to Level 2 in English & Maths (Grade 4, GCSE grade C or above, or the equivalent). To find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. class: 'cc-column' size()"> class: customizationParams.commonParams.cssClass,attr: { id: customizationParams.commonParams.cssId },customStyles: customizationParams.commonParams,"> About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.