Overview
The Block Manager plays a critical role in overseeing the daily operations of our residential blocks, ensuring that all administrative tasks are executed efficiently and effectively. This position requires a proactive individual with strong organisational skills and a keen eye for detail. The ideal candidate will possess excellent communication abilities and be adept at managing various administrative functions, including data entry and customer interactions.
Duties
1. Manage all aspects of block administration, including data entry and record-keeping.
2. Utilise Blockman software for property management tasks, ensuring accurate and timely updates.
3. Handle incoming phone calls with professionalism, demonstrating excellent phone etiquette.
4. Assist residents with inquiries, providing information and support as needed.
5. Coordinate maintenance requests and liaise with contractors to ensure timely resolution of issues.
6. Maintain organised office procedures to enhance operational efficiency.
7. Prepare reports on block performance and resident satisfaction for management review.
Requirements
1. Proven experience in an administrative role, preferably within property management or a similar field.
2. Proficiency in data entry with a high degree of accuracy.
3. Familiarity with Blockman or similar property management software is advantageous.
4. Strong organisational skills with the ability to manage multiple tasks simultaneously.
5. Excellent verbal and written communication skills, demonstrating effective phone etiquette.
6. A proactive approach to upselling services and enhancing resident satisfaction.
7. Ability to work independently as well as part of a team in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
1. Company pension
2. Health & wellbeing programme
Schedule:
1. Monday to Friday
2. No weekends
Experience:
1. Property Management: 1 year (required)
2. Customer service: 1 year (required)
Licence/Certification:
1. Driving Licence (preferred)
Work Location: In person
Reference ID: Block Management Assistant
#J-18808-Ljbffr