Job summary This is an exciting opportunity to manage a stable, reliable team and ensure the efficient running of a well-respected surgery. The successful applicant will be responsible for the overall running of the practice and have the following: Good leadership qualities with the ability to motivate and communicate well Financial experience in accounts, payroll and contracts Previous NHS experience desirable, however not a necessity Strategic, personnel and organisational management skills Ability to work flexibly with own initiative and with a strong focus on teamwork. Knowledge of QOF, CQC and Enhanced Services Main duties of the job To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance and ensuring the practice achieves its long-term objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations. About us We are looking for a committed Practice Manager to join our practice in the market town of Leek. Moorland Medical Centre is a 4 Partner Practice in Leek, North Staffordshire. We have approximately 9000 patients, with a full clinical and administrative team and managerial support. We are high QOF achievers and established training practice. Date posted 25 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2781-25-0001 Job locations Moorland Medical Centre Dyson House Regent Street Leek Staffordshire ST13 6LU Job description Job responsibilities The Practice Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Deputy Practice Manager, and oversee the line management of the Reception Manager and admin roles alongside the Deputy Practice Manager d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan e. Establishing, reviewing and regularly updating job descriptions and person specifications, and contracts of employment, ensuring all staff are legally and gainfully employed f. Undertake detailed workloads analysis for all staff, arbitrate on issues of workloads with the Deputy Practice Manager g. Ensuring the implementation and embedding of an effective staff appraisal process h. Implementing effective systems for the resolution of disciplinary and grievance issues i. Ensuring compliance with current HR legislation j. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively k. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners l. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented m. Briefing partners on all financial matters, including forecasting n. Managing and processing partners drawings, PAYE and pensions for practice staff o. Ensuring the organisation has appropriate insurance cover p. Developing, implementing and embedding an efficient business resilience plan (BRP) q. Managing contracts for services i.e., cleaning, gardening, window cleaning etc. r. Managing the procurement of organisation equipment, supplies and services s. Coordinate with other managers, the reviewing and updating of all organisation policies and procedures t. Leading change and continuous improvement initiatives; coordinating all projects within the organisation u. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) v. Ensuring the team reach QOF targets (supported by the nursing, management team, lead GP and administrative leads) w. Adopting a strategic approach to the management of all patient services matters x. Developing, implementing and embedding an effective communication strategy (internal and external) y. Ensuring the organisation maintains compliance with its NHS contractual obligations z. Actively encouraging and promoting the use of patient online services, alongside the Deputy Practice Manager and the reception manager Job description Job responsibilities The Practice Manager is responsible for: a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities b. Functional management of all clinical and administrative staff c. Direct line management of the following staff: Deputy Practice Manager, and oversee the line management of the Reception Manager and admin roles alongside the Deputy Practice Manager d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan e. Establishing, reviewing and regularly updating job descriptions and person specifications, and contracts of employment, ensuring all staff are legally and gainfully employed f. Undertake detailed workloads analysis for all staff, arbitrate on issues of workloads with the Deputy Practice Manager g. Ensuring the implementation and embedding of an effective staff appraisal process h. Implementing effective systems for the resolution of disciplinary and grievance issues i. Ensuring compliance with current HR legislation j. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively k. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners l. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented m. Briefing partners on all financial matters, including forecasting n. Managing and processing partners drawings, PAYE and pensions for practice staff o. Ensuring the organisation has appropriate insurance cover p. Developing, implementing and embedding an efficient business resilience plan (BRP) q. Managing contracts for services i.e., cleaning, gardening, window cleaning etc. r. Managing the procurement of organisation equipment, supplies and services s. Coordinate with other managers, the reviewing and updating of all organisation policies and procedures t. Leading change and continuous improvement initiatives; coordinating all projects within the organisation u. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) v. Ensuring the team reach QOF targets (supported by the nursing, management team, lead GP and administrative leads) w. Adopting a strategic approach to the management of all patient services matters x. Developing, implementing and embedding an effective communication strategy (internal and external) y. Ensuring the organisation maintains compliance with its NHS contractual obligations z. Actively encouraging and promoting the use of patient online services, alongside the Deputy Practice Manager and the reception manager Person Specification Experience Essential Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Desirable NHS/primary care general practice experience Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and/or management qualification AMSPAR qualification Skills and Personal qualities Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving license Desirable EMIS user skills Person Specification Experience Essential Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Experience of performance management including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Desirable NHS/primary care general practice experience Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable Educated to degree level in healthcare or business Leadership and/or management qualification AMSPAR qualification Skills and Personal qualities Essential Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Proven problem solving and analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving license Desirable EMIS user skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Moorland Medical Centre Address Moorland Medical Centre Dyson House Regent Street Leek Staffordshire ST13 6LU Employer's website https://moorlandmedicalcentre.co.uk/ (Opens in a new tab)