Job Description Facilities Helpdesk Planner Glasgow up to £26,500
CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects of helpdesk, day-to-day administration tasks, working closely with the Helpdesk Manager, chasing documentation/invoices, and answering calls and emails. In return, the company is offering a competitive salary, further training, and the opportunity to work for a great company!
Key duties & Responsibilities:
The role involves all aspects of Contract support and Helpdesk duties including planning works.
* Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
* Check and maintain FM Helpdesk Inbox.
* Schedule reactive and helpdesk call outs.
* Review jobs received during the working day and allocate accordingly to engineers.
* Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
* Support the Office & Contract Managers in the administration & delivery of departmental objectives.
* Attend to queries should they arise.
* General administration support.
* Raise Corrective maintenance tasks following on from PPM completed tasks.
* Organise day-to-day work to ensure that all key tasks are fulfilled.
* Requirements:
* Previous Facilities & Maintenance Helpdesk experience would be ideal.
* Excellent and professional telephone manner.
* Excellent customer service skills.
* Time Management.
* The capacity to think ahead, plan, and prioritise own workload.
* The ability to work under pressure and meet deadlines.
* Computer literacy.
* The ability to work as part of a team.
* Work safely in accordance with the company's current health and safety policy and procedures.
* A positive approach, with the determination to succeed.
Salary & Benefits:
* Up to £26,500
* Private Health Care
* 28 days holiday
* Company pension
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