Helpdesk Co-ordinator Nottingham Temp ongoing role £11.44PH Your new company Working as a part of a small team, you will play a key role in supporting help desk enquiries to the wider organisation. Duties will include: • Providing support to the client and answering calls and emails in a professional and timely manner • Determine the nature and priority of faults based on information provided by the client • Raise and assign work orders to relevant resources. • Ensure work is scheduled and in accordance with SLAs, and update client's systems. • Review of all subcontractors submitted paperwork to ensure management • Support with managing the supply chain and driving them to attend within required SLAs • Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLAs. • Monitoring calls received from the customer through to completion and updating records • To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels • Manage system as a key user What you'll get in return This is a temporary role with a view to going permanent. Mon-Fri 40 hours a week £11.44 per hour On-site canteen On-site parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4666649