Please refer to the attached job description and person specification for full details of responsibilities. To provide leadership and manage a team of administrative staff includingundertaking appraisals, supervision, training and development of Band 2, Band 3 and Band 4 staff. To provide leadership and manage a team of administrative staff across a variety of services, including producing staff rotas. The post holder will support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes and procedures to support the efficient and effective management of resources against agreed financial and activity targets. The post holder will assist the Directorates Operational Administration Manager to monitor and report on quality, productivity, financial, waiting time, access and CQUIN targets, standards and performance indicators. To provide support with ongoing budget management. To be responsible for dealing with telephone complaints/enquiries and other communications with a high degree of tact, diplomacy and confidentiality in line with CPFT procedures and policies. Participate in root cause analyses and trend analyses of complaints, SI incidents and/or near misses reported, engaging the clinical governance department and working with other colleagues as appropriate to investigate. Ensure that all lessons learnt from complaints are captured and disseminated across the service area and to a wider audience where relevant. To lead and manage in the recruitment in line with processes for all administrative staff.