East Suffolk and North Essex NHS Foundation Trust
Are you empathetic, hard working and able to work under pressure? Do you want to make a real difference to our clinical teams and our patients?
Then why not join us as a Ward Clerk!
We are looking for a highly motivated, dedicated customer-focused individual to join our team on Peldon and Tiptree Wards, our Care of the Elderly Wards.
You will actively participate as a full member of the team, assisting with the smooth running of the ward by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.
You will ideally have a friendly manner, be hard working and highly motivated with good customer service skills.
If you have excellent communication skills, a professional manner and are committed to being part of a team that provides high quality care, we want to hear from you.
The hours for this post will be on Wednesday, Thursday and Friday 8am - 4pm.
Wednesday will be based in Tiptree Ward, Thursday and Friday will be based in Peldon Ward.
Main duties of the job
Your duties will include admission and discharge of patients on Lorenzo and Evolve computer systems, booking of appointments and filing of notes, answering phones and liaising with multidisciplinary teams/departments across the trust.
You should be able to work autonomously, prioritize your workload, and work well within a team. You will have the ability to communicate effectively with members of the public, both face-to-face and over the phone.
It would be beneficial to have NHS experience and possess excellent IT and clerical skills. You will be dealing with the staff and general public so it is paramount that you have good people skills. Working hours will be varied, so you must be flexible.
About us
One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provides hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations, you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.
If you are passionate about patient care and want to develop your skills and knowledge, then we are keen to hear from you.
Find out about living and working with us - Watch here.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience
* Good clerical experience
* Excellent written and verbal communication skills
* Experience of contact with members of the public
* Knowledge of Medical Records
* Experience of teamwork
* Experience of Lorenzo
Qualifications
* Basic standard of education
* Evidence of ongoing development as appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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