Job summary An exciting opportunity has arisen for you to join the team supporting the opening and running of one of our new community diagnostic centre based at Thurrock Community Hospital site. Your role, alongside your colleagues, will be to take responsibility for ensuring robust systems are in place for the management and co-ordination of CDC services. Services at the centre will include radiology, phlebotomy, echo-cardiology and ultrasound. As an integral member of the team, you will provide leadership to the Radiology Admin & Clerical team who will deliver reception services in addition to monitoring of the operational effectiveness of the CDC, contributing to the day to day escalation management as required. Main duties of the job Communication with senior operational management team regarding the services' performance and trends as measured against communicated standards. Responsible for maintaining the Trust's good relationships with external agencies including GP's and other referrers. Escalate appropriate the needs of the Community Diagnostic Centre services to facilitate efficient service flow. Provide the final escalation point for staff dealing with distressed and upset patients following Radiology experiences. Provide advice and guidance to junior staff in the management of such contacts. Use a variety of approaches in liaising with users and clients to gain the best outcome for the service in line with objectives. Maybe required to communicate unwelcome information to distressed patients / their families. Responsible for disseminating data / information to Senior Management Team which may influence decision making. About us We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress. Date posted 21 March 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 a year Per Annum (Pro Rata for Part Time) Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 309-CSS-BA-9558 Job locations Thurrock Community Diagnostic Centre Long Lane Grays RM16 2PX Job description Job responsibilities Please review the Job Description attached, we would welcome your application - should you have any queries about this new and exciting roles, please address them as below. Job description Job responsibilities Please review the Job Description attached, we would welcome your application - should you have any queries about this new and exciting roles, please address them as below. Person Specification Qualifications Essential Degree in Admin / Project Management or equivalent experience ECDL or equivalent experience Desirable Post graduate study Knowledge Essential Advance use of microsoft applications Use and application of bespoke databases / software Knowledge and understanding of delivering customer service Ability to report, develop and deliver activity data Desirable Project Management Experience Essential Engagement with multi-disciplinary professional groups Experience of leading and managing / supervising a team Person Specification Qualifications Essential Degree in Admin / Project Management or equivalent experience ECDL or equivalent experience Desirable Post graduate study Knowledge Essential Advance use of microsoft applications Use and application of bespoke databases / software Knowledge and understanding of delivering customer service Ability to report, develop and deliver activity data Desirable Project Management Experience Essential Engagement with multi-disciplinary professional groups Experience of leading and managing / supervising a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mid and South Essex NHS Foundation Trust Address Thurrock Community Diagnostic Centre Long Lane Grays RM16 2PX Employer's website https://www.mse.nhs.uk (Opens in a new tab)