Technical Manager
Cambridgeshire
£60,000 + Car allowance
Monday to Friday
Site based in Fulbourn, Cambridge
25 days holiday + BH
Our client are a leading FM Service Provider worldwide who are now looking to recruit for a Technical Manager to work on healthcare contract
The Technical Manager will have overall responsibility and accountability for the day-to-day operational activity. The Technical Manager is responsible for all activities within the site and will oversee all services within the property whether directly delivered by the Operational team of 40 engineers or contractors.
A pragmatic yet commercial approach to issue resolution is required to ensure excellent customer service levels are always maintained with the Technical Manager recognising when an item is out with their ability to influence and engage with the appropriate party to ensure swift resolution.
Responsibilities
* To monitor the day to day planned and reactive operational activity
* To manage the service delivery Team across the site, ensuring all available resources work in a collaborative manner and work in accordance to the contract
* To support the Account Director with the Operational Performance of the contract
* To develop meaningful and sustainable relationships with the Client and related Client organisation
* To ensure site-based personnel manage the contract to the agreed Service Level Agreements (SLAs) as they apply to technical and relat...