Job Title: Repair centre Lead TechnicianLocation: TewkesburySalary: £38,000Job SummaryOur client in Tewkesbury is a leading technology organisation seeking a talented individual to support with repairs and maintenance of the product range. Ideally you will have a strong electronic background and hands on repair experience as well as excellent communication skills to liaise with customers in a technical manner.Specific Job Responsibilities
1. Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
2. Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
3. Train and educate remote repair technicians
4. Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
5. Thorough fault finding and diagnostics of product failures to component level
6. Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
7. Timely completion of high-quality product repairs & documentation
8. Always maintaining safe working practices e.g. soldering
9. Highlight repeat failure modes to engineering and management for continuous improvement
10. Monthly information sharing meeting with engine...