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Job Responsibilities
* Client has a clear focus on creating intuitive customer experiences that are driven from an evidence-based design process; you will be the lynchpin of that principle. Working with a team 20+ strong, UX, UI Design, UX copy and product owners, you will help shape and validate research hypotheses across a varying range of digital projects.
* Work cross-functionally with colleagues globally to shape and support a consistent set of best practices and shared research opportunities and learning in order to mature the research practice within the business.
Key Accountabilities
* Undertake project work as directed by the Head of UX Research. Collaboratively planning and executing end-to-end UX research studies which result in improved experiences for both prospective and existing (consumer and B2B) customers across web and mobile.
* Communicate research conclusions and recommendations to the experience design team and wider business stakeholders (e.g. product owners, analytics, legal, brand, marketing).
* Screening, recruitment and scheduling of participants for relevant research studies.
* Provide the immediate digital team and wider stakeholder community with a broader appreciation of research principles and considerations, undertaking team training / knowledge sharing activities.
* Identify opportunities to further cross-sell UX and research across the business.
* Hands-on experience with: behavioral and ethnographic research, iterative lab/guerrilla usability testing, tree testing, benchmarking, remote/online testing (e.g. Userzoom/Usabilitytesting.com, Optimal workshop), survey design and analysis.
* Strong qualitative and quantitative analytical abilities, with first-rate attention to detail and presentation skills.
* Stakeholder interviews and management.
* Proven history of working in AGILE cross-functional teams.
* Deep understanding of user journeys, personas, user stories, task modelling, usability and human-centered design.
* Ability to successfully manage multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure.
* Experience of working closely with UX, visual designers and developers, to drive effective user research.
* Workshop: Discovery, requirements gathering and co-creation.
* Understanding of accessibility and inclusive design in general.
* Strong project portfolio that clearly demonstrates the calibre of your research skills.
* A relevant degree (e.g. Human Factors, UX, HCI or Cognitive Psychology) and a minimum of three years’ of commercial experience in interaction design or UX research.
* Agency background.
* Experience in the financial sector.
* Good working knowledge of AGILE software (e.g. Rally/AGILE Central, Jira, Confluence).
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Banking
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