Job summary Ambrose Avenue Group Practice are looking for an experienced and professional medical receptionist to join our growing team. As a medical receptionist you will excel in providing first-rate customer care and have great interpersonal skills at the front desk and on the telephone. You must be able to work flexibly in a team of receptionists, on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. Main duties of the job Answering the telephone. Dealing with all enquiries from patients attending the surgery. Booking and cancelling appointments. Booking in patients arriving for appointments. Dealing with non-clinical enquiries regarding prescriptions. Recording home visit requests. Tidying up waiting area and clinicians rooms. Filing of notes, correspondence, results etc. Taking results via the telephone from hospitals. Telephoning patients with results/scans etc., at the Doctors request. Telephoning patients when necessary. Attending staff practice meetings. Chaperoning for patients when necessary. About us Ambrose Avenue Group Practice is a friendly, long-established, award-winning, progressive GP practice. We are based over two surgery sites within 10 minutes of each other, serving the population of Stanway and Prettygate in Colchester, Essex. We are a training practice and offer services to a population of over 14,500 patients. We hold monthly meetings and training sessions and have a diverse team of clinicians, including first contact physio, pharmacists, ANP/NP, care coordinator, social prescriber, health coach, GP assistant and an award-winning team of mental health workers. Benefits include: Competitive salary. Company pension. On-site parking. Date posted 02 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number 8914 Job locations 76 Ambrose Avenue Colchester Essex CO3 4LN Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential na Experience Essential A team player with excellent communication skills, telephone manner and have the ability to work under pressure. Strong inter-personal and prioritisation skills. Committed to delivering a quality service, proactively identify continuous improvement opportunities and implement them. Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice. Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support. Person Specification Qualifications Essential na Experience Essential A team player with excellent communication skills, telephone manner and have the ability to work under pressure. Strong inter-personal and prioritisation skills. Committed to delivering a quality service, proactively identify continuous improvement opportunities and implement them. Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice. Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 76 Ambrose Avenue Colchester Essex CO3 4LN Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)