End Date: December 14, 2024 (19 days left to apply)
Salary Range: £24,624 - £25,920
Flexible Working Options: Hybrid Working
Job Description Summary
Join our fantastic Customer Service team…
Job Description
JOB TITLE: Customer Service Advisor
SALARY: £24,624
LOCATION: Leeds
HOURS: Full Time (35 Hours)
WORKING PATTERN: Early Riser
* Start times between 7am and 9am and end times between 3pm and 5pm
* Maximum of 5 out of 7 days (based on a Monday-Sunday week)
* Maximum of 50% weekend days over a 4 week period
START DATE: 3rd February 2025
About this Opportunity
Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
From day one, we'll teach you all about our products, processes and systems, and you'll learn how to respond to queries quickly and become better every day.
What You'll Need
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
This position is primarily a home working role, following completion of the onsite training and the necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
Crucially, you're a people person - working with your team to provide a crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises and go above and beyond for your customer.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
About Our New Wellington Place Site
* Surrounding Wellington Place, with 70+ restaurants & cafes all within a 10 min walk you will be spoilt for choice.
* As one of the many benefits provided by Wellington Place, you can receive exclusive rewards, discounts and offers from your favourite local places when you download the Wellington Place Reward app.
* Basement shower, locker and changing rooms
* Rest areas throughout Wellington Place
* Rooftop terrace
* Park & Ride service
* Only 5-6 minute walk from Leeds train station
* Frequent bus services, many routes extend beyond the city, including to Pudsey, Bradford, Halifax and Huddersfield.
* Offsite car-parking
* Wellington Place is extremely well connected for cyclists. Surrounded by fantastic cycle routes in and out of the city centre including the Bradford Leeds Cycle Superhighway as well as the Leeds & Liverpool Canal towpath.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us, you'll have a key role to play in shaping the financial services of the future.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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