Customer Service Officer Location: Borehamwood Hertfordshire Salary: £18.98 per hour (umbrella) A local authority in Borehamwood is seeking a Customer Service Officer to join their Waste Team. This is an opportunity to play a key role in supporting residents and handling enquiries related to the council’s new waste rounds and other customer service functions. Key Responsibilities: Respond to customer enquiries via phone, email, and in-person visits. Provide accurate information and aim to resolve enquiries at the first point of contact. Handle a diverse range of enquiries, including complaints and sensitive issues, with professionalism and empathy. Escalate enquiries to the appropriate team when necessary, ensuring a smooth resolution process. Maintain accurate records of customer interactions and follow up as required. Requirements: Experience in a customer service environment, ideally handling complaints and sensitive issues. Strong communication skills with the ability to handle a high volume of enquiries. Ability to remain calm under pressure and deliver a high standard of service. Problem-solving mindset with a customer-focused approach. Experience working in a helpdesk environment would be an advantage