Customer Service Advisor
Monday - Friday - 8am - 5pm
Up to £25,000
Wigan
Permanent
The Role
You will be providing an outstanding, professional and first-class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
* Ensure delivery of exceptional customer experience at all times and first-time resolution whenever possible.
* Be a source of support for all customers and strive to deliver solutions to customer issues.
* Answer calls and emails promptly and in a professional and courteous manner at all times.
* Follow the department escalation process for the escalation of calls and emails.
* Work to Key Performance Indicators set to ensure personal, team and department targets are met.
* Complete paperwork relating to all communications promptly and accurately.
The Candidate
* Minimum 1 years' experience in telephony or customer service experience.
* Outstanding telephone manner.
* Well-developed written communication skills.
* Excellent interpersonal skills.
* Ability to remain calm under pressure.
* Ability to work as part of a team and on own initiative.
* Attention to detail and accuracy.
* Excellent administration skills.
* Knowledge of word and excel, email and general computer systems.
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