92222 - Part-time Case Administrator - Cannock Magistrates Court, Staffordshire
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: West Midlands
City/Town: Cannock
Building/Site: NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Part Time
Role Type: Administration / Corporate Support
Will the successful applicant have line manager responsibilities? No
Working Hours: 18.5 hours per week (Monday 9-5, Tuesday 9-5, Wednesday 9-12.30)
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work. The post holder must adhere to all policies regarding the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
1. Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
2. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies to enhance positive outcomes, manage risk, and reduce reoffending.
3. Prepare, maintain and collate case and other records, files, and management information, in accordance with the standards required.
4. Receive and distribute information and communications in an appropriate manner, e.g., telephone, paper, e-mail.
5. Provide cover for an effective and efficient reception and telephone enquiry service.
6. Act as single point of contact within the unit for specialist areas of work as required.
7. Deal fairly, effectively, and firmly with a range of people on probation, some of whom may be in crisis or display inappropriate or aggressive behavior, and seek appropriate support as needed.
8. Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
9. Carry out enforcement administration as required.
10. Where necessary, issue petty cash/vouchers/warrants for travel costs, maintaining appropriate records in line with local office financial procedures.
11. Organize the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
12. Report faulty equipment and/or materials to the Manager and arrange for replacement/repair as agreed.
13. Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
14. Undertake specific Visor administration tasks in accordance with the procedures.
15. Attend meetings as appropriate, providing support including organizing agenda, taking and distributing notes/minutes and action points.
16. Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertaking equipment tests as required.
17. Provide cover within the unit and to other units within the LDU and Division as appropriate.
18. Carry out safeguarding children duties in accordance with PS statutory responsibilities and agency policies.
19. Demonstrate pro-social modeling skills by consistently reinforcing pro-social behavior and attitudes, and challenging anti-social behavior and attitudes.
20. Work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
An ability to fulfill all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Behaviours
Ability
1. Ability to use databases
2. Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
3. Possess basic numeric skills
Experience
1. Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behavior
2. Use and work on own initiative
Additional Information
Please Read: If you are invited for an interview for this role, you will be sent the Behaviour Questions in advance of your interview. These questions should be treated as confidential and should not be shared.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home.
Benefits
1. Annual Leave: 25 days on appointment, increasing to 30 days after five years, plus public holidays.
2. Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
3. Training: The Ministry of Justice is committed to staff development and offers a range of training opportunities.
4. Networks: Opportunity to join employee-run networks for advice and support.
Eligibility
All candidates are subject to security and identity checks prior to taking up post.
Support
* A range of ‘Family Friendly’ policies.
* Access to flexible benefits.
* Paid paternity, adoption, and maternity leave.
Diversity & Inclusion
The Civil Service is committed to attracting, retaining, and investing in talent wherever it is found.
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