Title: Housing Services Manager
Location: Bristol
Salary: up to £40,000
An exciting opportunity has arisen for a Housing Services Manager to join a leading residential property company, managing a high-quality rental community in Bristol. This role is ideal for an experienced housing professional with a strong background in affordable housing, tenancy management, and community engagement.
Key Responsibilities:
* Ensure compliance with housing regulations and policies while delivering excellent services to residents.
* Lead tenancy processes, including property viewings, sign-ups, and onboarding of new residents.
* Oversee income management, tenancy sustainment, and resident engagement initiatives.
* Coordinate maintenance, repairs, and contractor management, ensuring communal spaces are well-maintained.
* Manage tenancy-related issues, including anti-social behaviour and safeguarding concerns.
* Prepare reports and analyse data to monitor performance against KPIs.
* Work closely with local authorities, community partners, and internal teams to enhance service delivery.
What We’re Looking For:
* Previous experience in operational housing management within a registered provider or local authority.
* Strong knowledge of social housing legislation and tenancy management.
* Experience working with vulnerable residents and handling complex cases.
* Ability to manage budgets, report on financial performance, and drive operational improvements.
* Exceptional communication and relationship-building skills.
* A proactive and customer-focused approach to housing management.